SHIPPING & TRACKING
** SHIPPING TO SWISS, for our clients from Switzerland;
We welcome out Swiss clients to have their orders delivered to parcel shops across the borders, some examples:
Please be sure to watch this video about a good option for receiving your items in Swiss: https://meineinkauf.ch/
GRENZ PAKET SHOPS in Germany
Las Burg, Colmarerstrasse 10, 79576 Weil am Rhein, Germany
https://www.las-burg.de/
Grenzpaket Steinbesser, Altenburger Str. 1, 79798, Jestetten, Germany
Grenzpaket Kehr, Döttinger Str. 12, 79761 Waldshut-Tiengen, Germany
https://www.grenzpaket.ch/de/
Und es gibt viele mehr... :-)!
GRENZPAKET SHOP in Austria
Grenzpaket Trafik, Hämmerlestrasse 34
A-6800 Feldkirch/Gisingen, Austria
GRENZPAKET SHOP in France
Colisdepot Colin
Adam Skalak (137012)
Rue nationale 3
F-74500 St Gingolph
ADDITIONAL SHIPPING INFO PER PRODUCT CATEGORY:
ROCKING HORSES | The rocking horses are shipped out from our wood workshop in the Netherlands, once a week, (almost) always on Thursday. You will receive an automated tracking link once the horse has left our stables. Contact us to check if your order can make it in time!
WOOD WORKS; BEDS, DESK, SHELVES, WARDROBES, CHAIRS | Beds and other woodworks are made to order and take between 2 and 4 weeks to be shipped. Each product listing states the expected delivery time, as this is different for each product.
If your bed was shipped with GLS, please use this link to track your parcel(s) here: https://gls-group.eu/EU/en/parcel-tracking
MATTRESSES | Ordered together with the bed, but shipped separately. Because bed-builders cannot be mattress-sewers at the same time:-). Depending on where you live, the mattress will be delivered either with courier company Good Services (in the Netherlands) or with the Postal Services. Either way, you will receive a tracking code or a delivery update per sms.
Once your order is shipped you will receive a tracking link. From there on, please keep tracking for the most accurate delivery prediction or take control by planning your delivery date, through the link. Please note, with the upcoming holidays in mind, you can arrange for adapted shipping, so you can receive your package after your little getaway. By simply amending the delivery date after the receiving the tracking code, you take back control! Unsure how to? Connect and we will help.
SOMETHING NOT RIGHT? | A damaged shipment? Need our help?
Please get in touch with us and we will find a solution that works, always!
hello@petitpuk.nl
In case you wish to return your order, please take the following in consideration, as returning a bed, mattress. is just somewhat more impactful than returning a pair of shoes..We just think it is fair to be upfront about this.
1. Cost of return to our EU warehouse are to be covered by the buyer. As we are not aware of your local courier-regulations we can not help to get this return organized.
2. The environment does not fancy returns so much. Another ride...
3. Please remember that we, in case of a damaged delivery to you, are always on your side to make sure you get replacement parts as quickly as possible. We also offer 2 years warrantee on our items.